Refund policy

Because our products are handcrafted in small batches, all sales are final. We do not accept returns or exchanges for change of mind, scent or personal preference.

For health, safety, and quality reasons, herbal preparations, teas, tinctures, oils, salves, balms, and other personal care products cannot be returned once shipped. 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at shop@balsamridgetraditions.com and include your order number, and clear photos of the item and packaging. We will work with you to provide an appropriate replacement or refund.

Handcrafted Wooden Products

Natural variations in wood grain, color, knots, and other characteristics are part of the handmade nature of our wooden goods and are not considered defects.

Shipping Issues

Balsam Ridge Traditions is not responsible for packages delivered to an incorrect address supplied by the customer. If a package is lost or damaged in transit, please contact us so we can help determine the appropriate next steps with the carrier.

If you have a problem with your order, please reach out. We want to make it right when something has genuinely gone wrong.